Terms and Conditions

Man and Van Blackfriars Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Blackfriars provides man and van, removals, and related services within the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. You should read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

1.1 "Company" means Man and Van Blackfriars, the provider of removal and transportation services.

1.2 "Customer" means any individual, business, or organisation that books or uses the services of the Company.

1.3 "Services" means any man and van, removal, packing, loading, unloading, transportation, storage, or related services provided by the Company.

1.4 "Goods" means the items, belongings, furniture, effects, or materials in respect of which the Services are provided.

1.5 "Job" or "Booking" means a single engagement or service arrangement agreed between the Customer and the Company.

2. Scope of Services

2.1 The Company provides man and van and removal services for domestic and commercial Customers. This may include local and regional moves, single-item transport, multi-item removals, and related assistance such as loading and unloading.

2.2 The exact Services to be provided will be described in the booking confirmation issued by the Company. It is the Customer’s responsibility to ensure that the details in the confirmation are accurate and complete.

2.3 The Company does not undertake tasks requiring specialist licences, accreditations, or equipment unless expressly agreed in writing in advance.

3. Booking Process

3.1 Bookings may be requested via the Company’s chosen communication channels. A booking is not confirmed until the Company has accepted the request and provided a confirmation.

3.2 When placing a booking, the Customer must provide accurate and complete information, including but not limited to:

a) Collection and delivery addresses;

b) Property access details, including floor levels, lift availability, parking restrictions, and any access limitations;

d) Preferred date and time for the Services;

e) Any other relevant information that may affect the provision of the Services.

3.3 Quotations are based on the information supplied by the Customer. The Company reserves the right to amend any quotation and charge additional fees if the information provided is incomplete, inaccurate, or subsequently changes.

3.4 Any quotation issued by the Company is valid for a limited period as stated in the quotation or, if no period is stated, for 30 days from the date of issue, after which it may be subject to revision.

4. Pricing and Payment

4.1 Prices may be calculated on an hourly rate, a fixed price per job, or another agreed basis. The pricing structure will be made clear to the Customer at the time of booking.

4.2 The Company may require a deposit or prepayment to secure the booking. Any deposit requirements will be communicated during the booking process.

4.3 Unless agreed otherwise in writing, payment for the Services is due on completion of the Job on the same day. For certain commercial Customers, alternative payment terms may be agreed in advance.

4.4 Payments must be made using methods accepted by the Company. The Customer is responsible for ensuring that payment can be processed at the relevant time.

4.5 The Company reserves the right to charge reasonable waiting time fees, additional labour charges, congestion or toll charges, parking fees, and other such costs incurred in delivering the Services. These will either be included in the quotation (where known) or added to the final invoice.

4.6 If payment is not made when due, the Company reserves the right to charge interest on the overdue amount and to pursue recovery of the debt. The Customer shall be liable for all reasonable costs incurred by the Company in recovering unpaid sums.

5. Customer Obligations

5.1 The Customer must ensure that:

a) All Goods are properly packed and prepared for transport unless the Company has agreed to provide packing Services;

b) Items are ready for loading at the agreed start time;

c) Access is available at both collection and delivery addresses, including any necessary keys, codes, or permissions;

d) Any required parking arrangements, permits, or dispensations are in place, unless the Company has agreed to arrange these.

5.2 The Customer must not request the Company to move or transport any Goods that are prohibited, illegal, dangerous, explosive, highly flammable, perishable (unless agreed), or otherwise unsuitable for standard transport.

5.3 The Customer is responsible for dismantling and reassembling furniture unless the Company has explicitly agreed to carry out this work.

5.4 Children and pets must be kept away from the working area for safety reasons.

6. Changes, Delays, and Cancellations

6.1 If the Customer wishes to change the date, time, or details of a booking, they must notify the Company as soon as possible. The Company will use reasonable efforts to accommodate changes but cannot guarantee availability.

6.2 The Company reserves the right to revise the quotation if changes to the booking increase the time, distance, labour, or resources required.

6.3 If the Customer cancels the booking, the following cancellation terms may apply:

a) Cancellation more than 48 hours before the agreed start time: no cancellation fee may be charged, though non-refundable deposits may be retained if specified at the time of booking;

b) Cancellation within 24 to 48 hours of the agreed start time: a reasonable percentage of the quoted price may be charged as a cancellation fee to cover scheduling and administrative costs;

c) Cancellation within 24 hours of the agreed start time or failure to provide access on arrival: the Company may charge up to the full quoted amount.

6.4 If the Company is delayed or prevented from providing the Services due to circumstances beyond its reasonable control, including but not limited to severe traffic, accidents, adverse weather, or road closures, it will not be liable for any resulting loss but will take reasonable steps to minimise disruption and resume or reschedule the Services.

7. Access, Parking, and Waiting Time

7.1 The Customer is responsible for ensuring adequate and legal parking for the Company’s vehicle at both collection and delivery locations, unless otherwise agreed.

7.2 Any parking fines incurred as a direct result of inadequate instructions or failure by the Customer to arrange suitable parking may be charged to the Customer.

7.3 If the Company’s staff are required to wait due to lack of access, unprepared Goods, or other Customer-related delays, waiting time may be charged at the applicable hourly rate.

8. Loading, Transport, and Unloading

8.1 The Company will take reasonable care when loading, transporting, and unloading Goods.

8.2 Unless otherwise agreed, the Customer or a representative must be present at both collection and delivery addresses to oversee the move and sign any relevant documentation.

8.3 The Company’s staff may, at their discretion, refuse to move any item that they reasonably believe may cause damage to property, the vehicle, or present a risk to health and safety.

9. Liability and Limitations

9.1 The Company will exercise reasonable skill and care in the provision of the Services. However, the Company’s liability is subject to the exclusions and limitations set out in this clause.

9.2 The Company’s liability for loss of or damage to Goods, whether arising from negligence or otherwise, shall be limited to a reasonable sum per Job. Any specific agreed limit will be set out in writing. Customers are encouraged to arrange their own additional insurance cover where appropriate.

9.3 The Company shall not be liable for:

a) Loss or damage arising from the Customer’s failure to adequately pack, protect, or label Goods, where packing has been carried out by the Customer;

b) Damage to Goods that are inherently fragile, have a pre-existing defect, or are not suitable for transit;

c) Loss of data, records, or digital content stored on any device;

d) Loss or damage to cash, jewellery, watches, precious metals, stones, deeds, bonds, securities, or other high-value items, unless these have been specifically declared and accepted in writing by the Company;

e) Indirect, consequential, or purely economic loss, including but not limited to loss of profit, loss of opportunity, or loss of use.

9.4 The Company shall not be liable for any loss or damage caused where access conditions are unsafe or unsuitable and this has been disclosed to or is obvious to the Customer.

9.5 If the Company agrees to assemble or disassemble furniture or equipment, it will do so with reasonable care but will not be liable for damage resulting from poor construction, defective materials, previous incorrect assembly, or wear and tear.

9.6 Nothing in these Terms and Conditions seeks to exclude or limit the Company’s liability for death or personal injury caused by its negligence, or for any other liability that cannot legally be excluded or limited.

10. Claims and Complaints

10.1 Any apparent loss or damage to Goods must be reported to the Company as soon as reasonably possible and in any event within 48 hours of completion of the Job.

10.2 The Customer should provide evidence to support any claim, including photographs and a description of the loss or damage.

10.3 The Company will investigate any complaints or claims in a fair and timely manner and may request additional information to assess the matter.

11. Waste, Disposal, and Environmental Regulations

11.1 The Company operates in accordance with applicable UK waste and environmental regulations.

11.2 The Company is not a general waste disposal operator and will only remove waste or items for disposal if this has been agreed in advance as part of the Services.

11.3 The Customer must not include in any load items that are classed as hazardous or controlled waste, including but not limited to chemicals, solvents, gas cylinders, asbestos, clinical waste, or similar materials, unless expressly and lawfully agreed in writing.

11.4 Where the Company agrees to remove items for disposal, it will take reasonable steps to ensure that disposal is carried out lawfully at appropriate facilities, in line with relevant environmental requirements.

11.5 The Customer is responsible for any fines, penalties, or costs incurred by the Company as a result of the Customer’s failure to disclose the nature of items to be removed or transported.

12. Insurance

12.1 The Company maintains insurance appropriate to its business operations, subject to policy terms, conditions, and exclusions.

12.2 The Customer is strongly advised to maintain their own insurance for Goods in transit and any other relevant cover, particularly in respect of high-value or fragile items.

13. Subcontracting

13.1 The Company reserves the right to subcontract all or part of the Services to carefully selected third parties.

13.2 Where the Company subcontracts any Services, these Terms and Conditions shall still apply, and the Company shall remain responsible for the acts and omissions of subcontractors within the scope of the Services.

14. Data Protection and Privacy

14.1 The Company will collect and process personal information about Customers solely for the purpose of managing bookings, providing Services, processing payments, and meeting legal obligations.

14.2 The Company will take reasonable steps to keep personal data secure and will not share it with third parties except where necessary to deliver the Services, process payments, or comply with legal requirements.

15. Termination

15.1 The Company may terminate or refuse a booking at any time if:

a) The Customer fails to make due payment or provide required information;

b) The Customer behaves in an abusive, threatening, or unsafe manner towards staff;

c) The Company reasonably believes that carrying out the Job would breach the law or pose an unacceptable risk.

15.2 On termination, the Customer shall remain liable to pay for any Services already provided and any costs reasonably incurred by the Company in connection with the booking.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, including non-contractual disputes or claims, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found by a court to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.

17.2 No failure or delay by the Company to exercise any right or remedy under these Terms and Conditions shall constitute a waiver of that right or remedy.

17.3 The Customer may not assign or transfer their rights or obligations under these Terms and Conditions without the Company’s prior written consent.

17.4 These Terms and Conditions constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any previous agreements, understandings, or arrangements.

By confirming a booking with Man and Van Blackfriars or using our Services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.



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Make Sure Your Budget is Met with our Cost-effective Man and Van Blackfriars

Moving house is expensive enough without having to worry about added costs for hiring a man and van. But with our price guarantee and free cancellation policy this need not be an on-going concern for you, as you can book in advance without worrying about any incurred charges if your schedule should change. What’s more, we offer a free estimate and a money back guarantee if you aren’t happy with what we do – this just demonstrates how confident and proud we are of what we do. Get in touch with our man and van Blackfriars team today to find out exactly what offers we have to suit you.

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Blackfriars Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 160 Queen Victoria St
Postal code: EC4V 4BF
City: London
Country: United Kingdom

Latitude: 51.5124270 Longitude: -0.1022490
E-mail:
[email protected]

Web:
Description: We are able to create the ideal, man and van moving solution for you. Hire the best relocation team in Blackfriars, EC4 by calling us today!
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