Privacy Policy

Man and Van Blackfriars Privacy Policy

This Privacy Policy explains how Man and Van Blackfriars collects, uses, stores and protects personal data for all Man and Van Blackfriars customers within our service area. We are committed to handling your information fairly, lawfully and transparently in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

Who This Policy Applies To

This Privacy Policy applies to all customers, potential customers and individuals who contact or interact with Man and Van Blackfriars within our operating area. By using our services or providing your personal data, you acknowledge that you have read and understood this Privacy Policy.

Types of Personal Data We Collect

We collect and process different categories of personal data depending on how you interact with us and which services you request. The information we may collect includes:

Identification and contact details such as your full name, postal address, service address, billing address, and preferred contact details. Service and booking details such as collection and delivery locations, access instructions, parking or entry information, inventory notes, and any special handling requirements. Communication records such as information you provide when you contact us to request a quote, make a booking, ask a question, or provide feedback about our services. Transaction and billing details such as information related to payments for our services, payment status, invoices, and accounting records. Technical and usage data such as basic information about how you interact with our website or online forms, including date and time of contact and pages visited, where this is necessary to respond to your enquiry and improve our services.

How We Collect Your Personal Data

We collect personal data directly from you when you request a quotation, make a booking, contact us by any communication method, or otherwise use our man and van services. We may also receive personal data indirectly, for example if someone books a service on your behalf or provides your details so that we can complete a delivery or collection.

Lawful Bases for Processing Your Data

We rely on several lawful bases under the UK GDPR to process your personal data, depending on the purpose:

Contract: We process personal data where it is necessary to provide our man and van services, including arranging, managing and completing your booking, issuing invoices and handling related queries. Legal obligation: We process certain information to comply with legal and regulatory requirements, such as tax, accounting and record-keeping obligations. Legitimate interests: We process data where it is necessary for our legitimate business interests, provided your rights and freedoms are not overridden. This includes managing our business operations, improving our services, preventing misuse, and handling complaints or disputes. Consent: In limited circumstances we may rely on your consent, for example for certain types of optional communications. Where we rely on consent, you can withdraw it at any time.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide our services, including scheduling and completing collections, moves and deliveries, and managing customer relationships. To respond to your enquiries, provide quotations, and communicate with you about your booking, including confirmations, updates and service-related information. To manage payments, invoicing, and financial records associated with the services you use. To operate, manage and improve our business, including staff training, service quality checks and administrative processes. To comply with applicable laws, regulations and lawful requests from authorities. To handle complaints, resolve disputes and enforce our terms and conditions.

Data Sharing and Use of Processors

We may share your personal data with trusted third parties where necessary for the purposes described in this Privacy Policy. These recipients act either as independent controllers or as data processors on our behalf.

Data processors are third parties who process personal data for us and only on our documented instructions. We use processors for activities such as secure data storage, booking or scheduling tools, and accounting or billing support. When we use processors, we ensure that appropriate contractual and security measures are in place to protect your personal data in line with the UK GDPR.

We may also share personal data where necessary with professional advisers such as accountants, insurers or legal advisers, and with public authorities or regulators where required by law or to protect our legal rights.

We do not sell your personal data.

International Transfers

Where any of our service providers or processors are located outside the United Kingdom, we will take steps to ensure that your personal data is given an equivalent level of protection. This may include using standard contractual clauses or other appropriate safeguards recognised under the UK GDPR.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet our legal, accounting and reporting obligations.

Booking and service records, including basic contact details and invoices, are typically retained for a period required by applicable tax and accounting laws. Information related to enquiries or quotations that do not lead to a booking may be kept for a limited period to respond to follow-up questions and to manage our business records. In some circumstances we may anonymise your personal data so that it can no longer be associated with you. In that case we may use the information without further notice to you.

How We Protect Your Personal Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These measures include access controls, secure storage practices and restricting personal data to those who need it to perform their roles.

While we take reasonable steps to safeguard your data, no transmission or storage system can be guaranteed as completely secure. You are encouraged to take care when sharing personal information and to inform us promptly if you suspect any misuse of your data in relation to our services.

Your Data Protection Rights

Under the UK GDPR, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These include:

Right of access: You can request confirmation of whether we process your personal data and obtain a copy of the information we hold about you. Right to rectification: You can ask us to correct or complete any inaccurate or incomplete personal data. Right to erasure: You can request that we delete your personal data where there is no longer a lawful basis for us to keep it. Right to restriction: You can ask us to restrict the processing of your data in certain circumstances, for example while we verify its accuracy. Right to data portability: You can request that we provide certain personal data to you or to another organisation in a structured, commonly used and machine-readable format, where the lawful basis is consent or contract and the processing is carried out by automated means. Right to object: You can object to processing based on our legitimate interests in certain situations. We will stop processing unless we can demonstrate compelling legitimate grounds or the processing is for legal claims. Rights in relation to consent: Where we rely on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

Exercising Your Rights and Complaints

If you wish to exercise any of your data protection rights in relation to Man and Van Blackfriars, you can contact us using the contact details you already have from our correspondence or booking documents. We may need to verify your identity before responding to a request. We aim to respond within the timeframes required by data protection law.

You also have the right to raise a concern or lodge a complaint about the way we handle your personal data with the relevant supervisory authority in the United Kingdom.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, our data processing practices or legal requirements. Any updated version will apply to all customers of Man and Van Blackfriars in our service area from the date it is made available. You should review this Privacy Policy periodically to stay informed about how we protect your personal data.



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Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
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Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Blackfriars Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 160 Queen Victoria St
Postal code: EC4V 4BF
City: London
Country: United Kingdom

Latitude: 51.5124270 Longitude: -0.1022490
E-mail:
[email protected]

Web:
Description: We are able to create the ideal, man and van moving solution for you. Hire the best relocation team in Blackfriars, EC4 by calling us today!
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