Man And Van Blackfriars Service Terms and Conditions

These Terms and Conditions govern the supply of man and van services by Man And Van Blackfriars and apply to every booking made by a customer, whether made by phone, email, online form, or any other agreed method. By confirming a booking, the customer agrees to these terms on behalf of themselves and, where relevant, any person acting for them. These terms are intended to set out the rights and responsibilities of both parties so that each blackfriars man and van service is delivered in a clear, lawful, and professional manner.

In these terms, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the customer, sender, recipient, or any authorised representative requesting or receiving the service. The services covered may include household moves, single-item transport, furniture collection, office relocation support, loading and unloading assistance, and similar man and van in Blackfriars arrangements. Nothing in these terms affects any rights that cannot lawfully be excluded under UK law.

These terms should be read together with any written quotation, job confirmation, or agreed service specification. If there is any conflict between a quotation and these terms, the written quotation will take priority for the specific booking, unless otherwise required by law. We reserve the right to refuse any booking that cannot be completed safely, lawfully, or within the resources agreed in advance.

Booking Process
The booking process begins when you provide accurate details about the items, collection and delivery points, access conditions, preferred dates, and any special requirements. A quotation is based on the information supplied at the time of enquiry. If the information changes, the price, timing, vehicle size, number of staff, or other service details may also change. A booking is only confirmed once we accept the request and provide confirmation, which may be in writing or by another clear record.

You must ensure all information provided is complete and truthful. This includes, without limitation, the volume and weight of goods, the presence of stairs, lifts, narrow access, parking restrictions, and whether any item requires dismantling, wrapping, lifting equipment, or additional labour. If the actual job differs materially from the description, we may amend the price, reschedule the job, reduce the scope of service, or decline to proceed if the service cannot be completed safely. Any man and van Blackfriars booking made on the basis of incomplete or misleading information may be adjusted accordingly.

We aim to arrive within the agreed time window, but arrival times are estimates and may be affected by traffic, weather, road closures, loading restrictions, previous jobs, or events outside our control. Time is not usually of the essence unless expressly agreed in writing. If you require a specific time-sensitive arrangement, you must tell us before booking so that we can confirm whether it is possible. We do not guarantee that a vehicle will remain available if the booking has not been confirmed.

Payments
Payment terms will be stated in the quotation or booking confirmation. Unless otherwise agreed, payment is due on completion of the service, immediately after delivery, or in advance for certain bookings. We may require a deposit to secure the booking, and any deposit may be non-refundable to the extent permitted by law if you cancel late or fail to provide access. Accepted payment methods may vary, and cash, bank transfer, card payment, or other methods may be used if offered at the time of booking.

All prices are quoted in pounds sterling and may be inclusive or exclusive of VAT depending on our trading status and the wording of the quotation. Where VAT applies, it will be shown separately or included in the quoted amount as appropriate. Unless specifically stated otherwise, the quotation covers only the services described and does not include parking charges, tolls, congestion-related costs, permits, waiting time beyond the agreed allowance, disposal charges, or any additional work requested on the day. Such extras may be charged at the prevailing rate. For any blackfriars man with van booking, the customer remains responsible for ensuring funds are available to settle all agreed charges.

Late payment may result in administration fees, interest, or recovery action where permitted by law. We reserve the right to suspend or refuse further services where there is an outstanding balance. If an invoice is issued and payment is not made by the due date, we may pursue recovery of the debt together with any reasonable costs incurred in doing so. Any discount, promotional rate, or special offer applies only if the booking meets the stated conditions and is not transferable unless agreed in writing.

Cancellations and Amendments
If you need to cancel or change your booking, you should notify us as early as possible. Cancellation charges may apply depending on how much notice is given, the nature of the job, and whether we have already incurred costs such as staffing, fuel, tolls, permits, or vehicle allocation. Where a deposit has been paid, all or part of it may be retained to cover reasonable losses caused by late cancellation, subject to applicable consumer law. Any man and van Blackfriars cancellation will be assessed fairly and in line with the booking terms.

We may cancel or reschedule a booking if circumstances beyond our control make it unsafe, unlawful, or impracticable to perform the service. This may include vehicle breakdown, severe traffic disruption, adverse weather, staff illness, accidents, or incorrect information provided by the customer that materially affects the job. If we cancel for reasons within our control, we will offer to reschedule or refund any prepaid amount for the cancelled service only, unless part of the service has already been completed. We will not be liable for indirect losses arising from a lawful cancellation or postponement.

If you request changes to the booking after confirmation, we will try to accommodate them, but changes are subject to availability and may alter the price or service scope. Where a job is delayed because you are not ready, access is blocked, or the premises are not available, waiting charges may apply. If we are unable to complete the service because of your failure to provide access, correct details, or necessary authorisation, the full or partial booking charge may still apply, including any reasonable costs incurred.

Liability
We will exercise reasonable care and skill in providing our services. However, our liability is limited to losses caused directly by our negligence, breach of contract, or other legal fault, and only to the extent permitted by law. We do not exclude liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited. In all other cases, our responsibility is restricted as set out in these terms.

We are not responsible for pre-existing damage, hidden defects, fragile construction, unsecured items, or goods that are improperly packed, labelled, or prepared by the customer. You should ensure that all items are suitable for transport and adequately protected. Where we handle dismantling, reassembly, lifting, or carrying, we will do so with reasonable care, but we are not liable for damage arising from inherent weakness, poor assembly, or unsuitable packaging unless caused by our negligence. For any man and van service in Blackfriars, it remains the customer’s responsibility to identify items requiring special handling.

We are not liable for delays, loss, damage, or failure to perform caused by events outside our reasonable control, including but not limited to traffic incidents, road closures, weather, strikes, civil disorder, equipment failure not caused by negligence, or third-party interference. To the fullest extent permitted by law, we will not be responsible for loss of profits, loss of business, loss of goodwill, or indirect or consequential losses. If liability is established, our total liability for a booking will ordinarily be limited to the amount paid or payable for the specific service giving rise to the claim, unless a higher limit is required by law.

Waste Regulations
Where the service involves removal, transport, or disposal of waste, the customer must ensure that all waste is described accurately and legally. We will only handle waste that we are permitted to carry and dispose of under applicable UK waste management laws and any relevant environmental requirements. We may refuse to remove items that are hazardous, contaminated, unlawful to transport, or not properly declared. The customer must not place prohibited materials into the load without prior agreement. This includes, for example, chemicals, asbestos, clinical waste, gas cylinders, paints, oils, batteries, pressurised containers, and other controlled substances unless expressly accepted in advance and lawfully handled.

All waste remains the customer’s responsibility until it is lawfully transferred to an authorised carrier or disposal facility, where applicable. You must provide accurate information about the nature and origin of waste and must not misdescribe items to avoid lawful charges or compliance obligations. If we suspect that waste is improperly declared, unlawfully mixed, or unsuitable for transport, we may refuse collection immediately or terminate the service. Any costs, fines, cleanup expenses, or enforcement consequences arising from inaccurate declarations or unlawful disposal instructions will be the customer’s responsibility, except where caused by our own breach.

Where required, we may issue or retain records relating to waste transfer, disposal, or collection in accordance with the law. The customer agrees to cooperate with any reasonable request for information needed to comply with waste regulations. We do not undertake to provide illegal disposal services, fly-tipping arrangements, or any activity that would breach environmental law. If a booking includes disposal, the customer confirms that they are authorised to arrange it and that the items are lawfully owned or lawfully entrusted to them for removal.

Customer Responsibilities
You must obtain all necessary permissions for parking, access, and loading at the collection and delivery addresses. You are responsible for securing parking where required, unless we have expressly agreed to arrange it. You must ensure that the items are ready at the agreed time, that the premises are accessible, and that any hazardous or restricted items are identified in advance. If we are unable to complete the booking because of missing permissions, unsafe access, or refusal of entry, this may be treated as a failed job and charged accordingly.

You must be present, or have an authorised representative present, to give instructions, confirm the load, and accept delivery unless another arrangement has been agreed. You are responsible for checking that all items have been loaded or unloaded to your satisfaction before we depart. Once the job is completed and you have accepted delivery, we are not responsible for missing items that were not raised at the time of completion. The customer should keep copies of inventories, photographs, or other records where needed for their own protection.

General Provisions
We may subcontract part or all of the service to a suitably qualified third party, but we remain responsible for the performance of the service to the extent required by law. We may assign or transfer our rights and obligations under these terms where this does not materially reduce your rights. If any provision of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in enforcing a right will be treated as a waiver of that right. These terms form the entire agreement between the parties for the booked service, subject to any mandatory statutory rights.

Governing Law
These Man And Van Blackfriars Terms and Conditions are governed by the law of England and Wales. Any dispute arising from or in connection with a booking, quotation, service, payment, or claim will be subject to the exclusive jurisdiction of the courts of England and Wales, unless consumer law requires otherwise. If you are a consumer, you may benefit from additional statutory protections that are not limited by these terms. If any part of these terms is inconsistent with applicable law, the law will prevail to the extent of that inconsistency.

By using our man and van service, you confirm that you have read, understood, and agreed to these terms before the service begins. These terms are designed to provide a fair and transparent framework for every booking, whether it involves a small move, item transport, or broader relocation support. The parties agree to act in good faith and to resolve any issues promptly and reasonably where possible.